Returns & Refunds
At Fifeco Woodworks, customer satisfaction is our highest priority. We stand behind our craftsmanship and will work with our customers to reach a fair and reasonable resolution whenever a problem arises.
Our Commitment To Customer Satisfaction
We want every customer to be satisfied with their Fifeco Woodworks product. If there is an issue with your order, please contact us so we can review the situation and work toward a fair solution.
Depending on the circumstances, a resolution may include repair, replacement, exchange, partial refund, or full refund.
30-Day Return Window
Our standard return and refund window is 30 days from the date your order is delivered or received.
After 30 days, we may not be able to offer a full refund or exchange, but we still encourage you to contact us if there is a concern with your product.
Damaged Or Defective Products
If your product arrives damaged, defective, or has an issue caused by something outside of your control, Fifeco Woodworks will work with you to make it right.
Depending on the situation, we may offer a replacement of equal or better value, repair, exchange, or refund.
Customer Satisfaction Returns
If you are not satisfied with your product within the 30-day return window, please contact us. We will review the condition of the product and the circumstances of the request.
If the product is unused and returned in its original condition, it may be eligible for a refund, replacement, or exchange.
Products With Use, Wear, Or Customer-Caused Damage
If a product shows obvious use, wear, or damage caused after delivery, it may not qualify for a full refund.
However, because customer satisfaction matters to us, Fifeco Woodworks may, at our discretion, offer a partial refund, repair, or replacement based on the condition of the item and the circumstances involved.
Custom Orders
Custom boards and personalized projects are built specifically for the customer based on selected dimensions, wood choices, design preferences, engraving, or other custom details.
Once construction has begun, custom orders are generally not refundable due to a change of mind. However, if there is a legitimate issue with craftsmanship, damage, or defect, we will work with you toward a fair resolution.
Natural Wood Characteristics
Every Fifeco Woodworks product is handcrafted from natural hardwoods. Variations in grain pattern, color, figure, mineral streaks, knots, and natural character are expected and are part of the beauty of handcrafted wood products.
Natural variation, minor color differences, and normal wood character are not considered defects.
Board Care Responsibility
Cutting boards and hardwood products require proper care. Boards should be hand washed, dried promptly, kept out of dishwashers, and never soaked in water.
Damage caused by improper care, prolonged soaking, dishwasher use, extreme heat, neglect, or failure to follow basic board care practices may not qualify for a full refund or replacement.
Return Shipping
Customers are generally responsible for return shipping unless the return is due to a mistake by Fifeco Woodworks, shipping damage, or a confirmed defect.
For higher-value items, we recommend using a trackable shipping service and appropriate shipping insurance.
Refund Processing
Once a return is received and inspected, we will notify you regarding approval or rejection of the refund request.
Approved refunds will generally be issued to the original method of payment. Processing times may vary depending on your bank, card issuer, or payment provider.
Exchanges & Replacements
When appropriate, Fifeco Woodworks may offer an exchange or replacement instead of a refund.
Our goal is to provide a fair replacement of equal or better value whenever possible, depending on product availability and the nature of the issue.
How To Start A Return Or Refund Request
To start a return, refund, exchange, or replacement request, please contact us before sending any product back.
Email: sales@fifeco.com
Phone: 713-679-1253
Please include your order number, name, contact information, a description of the issue, and photos if the product is damaged or defective.